At Stream and Sea, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help.

Returns & Exchanges Eligibility

• Returns must be initiated within 14 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Gift cards
• Items marked as “Final Sale”
• Used or damaged gear unless it is faulty
• Custom-made or personalised items

How to Return an Item (Online Orders)

• Email us at pierre@streamandsea.com with your order number and reason for the return.
• Once approved, ship the item back to us using a trackable shipping method.
• Once we receive and inspect the item, we will process:
  • Refunds: Credited to your original payment method within 7 business days.
  • Exchanges: Shipped out within 3 business days after return approval.

In-Store Returns

• Items purchased in-store can be returned at our physical location within 14 days.
• Bring the item along with your receipt or proof of purchase.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We’ll cover the return shipping costs and arrange a replacement or refund as quickly as possible.